Unlock Your Call Center's Potential with Advanced English Training
We specialize in rapidly increasing English proficiency to take your employees from basic to advanced language skills, ensuring they can handle customer interactions with confidence and clarity.
Focused skill training in language and communication can improve service quality by up to 30%, enhancing both customer satisfaction and operational efficiency.
Call centers with advanced language capabilities are more likely to secure high-value contracts from multinational corporations, seeing an average increase in contract value by up to 25%.
Investing in employee training, particularly in language proficiency, leads to better job satisfaction, lower turnover, and improved career advancement opportunities.
Multilingual support in call centers can expand market reach by 40%, allowing businesses to attract and retain a more diverse customer base.
Upskill your workforce
Our goal is to elevate your call center’s job applicants from a 3.0 on the TrueNorth Scale to a minimum of 6.7. This ensures they possess a wide range of accurate responses and a more fluent language capacity.
Proven English Learning Curriculum
Blended Learning Approach Combines online learning platforms with in-person training and hybrid sessions for maximum flexibility and accessibility.
Instructor-Led Training Recruitment of skilled language instructors with experience in call center environments.
Our Teaching Methods
Duration: 20 Hours
- Access to 100 hours of custom, self-paced learning content
- Interactive video lessons, exercises, and quizzes available anytime
- Tailored learning paths based on individual progress and needs
Duration: 100 Hours
- Expert language trainers available for one-on-one sessions
- Personalized feedback and support to accelerate learning
- Flexible scheduling to accommodate busy work shifts