Enroll your Employees
Charged per employee, per cohort
Basic
Contact Sales
-
Typing, Reading, Listening & Speaking Improvement -
Weekly Performance Feedback -
“Bring Your Own” Call & Chat Training -
Accent Neutralization
Standard
Contact Sales
-
Typing, Reading, Listening & Speaking Improvement -
Weekly Performance Feedback -
“Bring Your Own” Call & Chat Training -
Accent Neutralization
Premium
Contact Sales
-
Typing, Reading, Listening & Speaking Improvement -
Weekly Performance Feedback -
“Bring Your Own” Call & Chat Training -
Accent Neutralization
Duration and Timeframe
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Duration: 8-10 weeks -
Timeframe: 20 hours of guided learning & 100 hours of Self-Serve Study
Specialized Modules
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Typing, Reading, Listening & Speaking Improvement: Improve skills to score a minimum of 6.7 on the TrueNorth English Speaking Scale -
Weekly Performance Feedback: Get feedback on each employee on a week-by-week basis instead of 3 times during the entire Cohort -
“Bring Your Own” Call & Chat Training: We will use provided transcripts and call records to train your employees -
Weekly Performance Feedback: Get feedback on each employee on a week-by-week basis instead of 3 times during the entire Cohort
Instructional Delivery
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Blended Learning: Combines online and in-person training for flexibility. -
Experienced Trainers: Skilled instructors with call center experience. -
Continuous Assessment: Regular quizzes and mock calls to monitor progress.
Focused skill training in language and communication can improve service quality by up to 30%, enhancing both customer satisfaction and operational efficiency.
Call centers with advanced language capabilities are more likely to secure high-value contracts from multinational corporations, seeing an average increase in contract value by up to 25%.
Investing in employee training, particularly in language proficiency, leads to better job satisfaction, lower turnover, and improved career advancement opportunities.
Multilingual support in call centers can expand market reach by 40%, allowing businesses to attract and retain a more diverse customer base.
Focused skill training in language and communication can improve service quality by up to 30%, enhancing both customer satisfaction and operational efficiency.
Call centers with advanced language capabilities are more likely to secure high-value contracts from multinational corporations, seeing an average increase in contract value by up to 25%.
Investing in employee training, particularly in language proficiency, leads to better job satisfaction, lower turnover, and improved career advancement opportunities.
Multilingual support in call centers can expand market reach by 40%, allowing businesses to attract and retain a more diverse customer base.